Right of Withdrawal

Withdrawal period

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you order multiple goods delivered separately, the period starts from receipt of the last item.

How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement:

• online, using the "Exercise my right of withdrawal" button on your order tracking page (link included in the confirmation e-mail); we will send you an acknowledgement of receipt by e-mail without delay;
• by e-mail to [email protected];
• or by post to MENDING, 60 rue françois 1er, 75008 Paris.

You may use the model form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Returning products

You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you communicated your withdrawal, to the following address: 60 rue françois 1er, 75008 Paris. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. The goods must be returned complete, in their original packaging if possible, together with their accessories and instructions. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Refund

If you withdraw, we will reimburse all payments received from you, including delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exceptions

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to goods made to the consumer's specifications or clearly personalised, nor to sealed goods unsealed by the consumer after delivery which are not suitable for return due to health protection or hygiene reasons.

Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To MENDING, 60 rue françois 1er, 75008 Paris, [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.